This engaging workshop is designed to strengthen key communication and behavioral skills in all employees, with a primary focus on taking personal responsibility for actions that can have a productive, positive, and motivating effect for themselves and others. This 2-day workshop works with employees to increase the quantity and quality of everyday communications in the work place. Also, the workshop enhances each employee's ability to work successfully with all other employees, regardless of position or differences in work approaches. To encourage maximum participation and partnership, this series employs a mix of teaching methods including interactive group work, experiential activities, video and focused discussion.

Upon completing this two-day program, the participants will be able to:

•         Take Responsibility

  o         in any/all situations in which they participate

  o         by understanding that behaviors of blaming, justifying or mental "quitting" have no productive place in a work environment

•          Adapt to Different Work Styles

  o         by understanding the different work styles and recognizing the power/benefits of each

  o         when working with a person of a different work style to achieve maximum productivity with little to no personal resistance

•          Take an Active Role in Communication

  o         with active listening techniques

  o         by controlling body language

  o         with comprehensive questioning techniques

•          Give Positive and Negative Feedback

  o         in a productive, task-based framework

  o         to all levels of the organization

•          Motivate Themselves and Others

  o         using the principles of FISH!, a trademark of ChartHouse Learning

  §          Choose your attitude

  §          Be there

  §          Make their day

  §          Play  

                    I.      Work Styles
     Evaluation
     Strengths and challenges
     Successful cooperation between styles

                 II.      Motivating Yourself and Others
     Sources of motivation
     Ways to motivate

               III.      Questioning and Listening Skills
     Situations for questioning
     Success through questioning
     Gathering good information
     Emotion Recognition
     Active listening

                IV.      Giving Feedback
     Positive and constructive feedback
     Balanced, specific feedback

This workshop is offered in two 7-hr sessions, with the two sessions separated by 1-4 weeks. Enrollment is limited to 20 participants per workshop. Participants must commit to working with the skills between sessions.


Target Audience

•      All company employees
  
•      All managers and leaders